Premium Apple Watch Bands for Women

30-day hassle-free returns & quality guarantee. Shop with confidence – we’ve got you covered.

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FREQUENTLY ASKED QUESTION

1. Can I return or exchange items purchased during a sale or promotion?

Yes, items purchased during sales or promotions are eligible for return or exchange, as long as they remain unused and in original packaging. Some sale items may be exchange-only and not refundable — please check the specific promotion details for any exceptions.

2. Do the straps come with adjustment or installation tools?

Most of our metal bands include a free resizing tool for easy adjustment. Leather and resin straps typically don’t require tools and can be installed by hand. Each product page lists what's included — feel free to contact us if you're unsure.

3. Is there a restocking fee for returned items?

We do not usually charge a restocking fee. However, if a returned item shows signs of wear or is missing parts, a restocking fee of up to 15% may apply. Please reach out before sending your return to ensure smooth processing.

4. Can I use gift cards at checkout?

Yes! Simply enter your gift card code during checkout to apply the balance to your order. If the balance doesn't cover the full total, you can pay the difference using any other available payment method.

5. What should I do if my payment is declined?

First, double-check that your payment info is accurate and your card or account has sufficient funds. You can also try:
1.Using a different browser or device
2.Clearing your cache and cookies
3.Trying another payment method (PayPal, Apple Pay, etc.)
If you’re still having trouble, contact our customer service team — we’re happy to help!

6. What should I do if I receive the wrong, missing, damaged, or defective product?

We're so sorry! Please email us within 48 hours of delivery with your order number and photos of the issue. We'll take care of it promptly — whether that means sending a replacement, issuing a refund, or providing a solution that works for you.

7. Will I receive a confirmation email after placing my order?

Absolutely. You’ll get an order confirmation email within minutes of placing your order, including your order details and tracking info once it ships. If you don’t see it, check your spam or promotions folder.

8. What should I do if I don’t receive a confirmation email?

Make sure you entered your email address correctly at checkout. If the email isn’t in your inbox or spam folder within a few minutes, please get in touch with us — we’ll confirm your order manually.

9. What if my order hasn’t arrived after the estimated delivery time?

Delays can happen due to weather, customs clearance, or high shipping volumes. If your tracking hasn’t updated in 5+ business days, contact us and we’ll look into it right away. Your satisfaction is our priority.

10. How can I contact customer service if I have an issue with my order?

We’re here to help! You can reach us by:
1.Email:Oyasha@customsmartjewelry.com
2.Live Chat: Available at the bottom-right of every page
We respond within 24 hours on business days.

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